Return & Exchange Policy

1. Eligibility for Returns & Exchanges

We want you to love what you ordered. If you are not completely satisfied, you may return or exchange your items within 7 days of the delivery date, provided they meet the following conditions:

• Items must be unworn, unwashed, and completely undamaged.
• All original tags, labels, and hygiene stickers (if applicable) must be intact and attached.
• Items must be returned in their original packaging, including any accessories, boxes, or dust bags.
• Non-Returnable Items: Products marked as "Final Sale", innerwear, socks, and personalized/custom-made items cannot be returned or exchanged for hygiene and custom reasons.

2. How to Initiate a Return or Exchange

To start a return or exchange process, please follow these simple steps:

1. Log in to your MENFILLS account and navigate to the My Orders section. (If you checked out as a guest, use the "Track as Guest" feature on the Orders page).
2. Select the specific order and click on the "Return / Exchange" button next to the eligible item.
3. Select the reason for return and choose whether you want a Refund or an Exchange (for a different size/color).
4. Once your request is approved, we will arrange a free reverse pickup from your shipping address within 24-48 hours.

3. The Refund Process

Once your returned item is received at our warehouse, it will undergo a quality check (which usually takes 1-2 business days). After successful verification:

• Prepaid Orders: Refunds will be initiated to your original payment method (Credit/Debit Card, UPI, Net Banking) and will reflect in your account within 5-7 business days.
• Cash on Delivery (COD): You will be prompted to provide your bank account or UPI details during the return request. The refund will be transferred to that account within 5-7 business days after the quality check.
• Note: Initial shipping charges (if any) are non-refundable unless you received a damaged or incorrect product.

4. Exchanges

Exchanges are subject to size and color availability. If the requested size or color is out of stock by the time the returned item reaches us, we will automatically process a full refund to your original payment method (or bank account for COD orders). You can only exchange an item once.

5. Damaged, Defective, or Incorrect Items

We perform strict quality checks before shipping any order. However, if you receive a damaged, defective, or entirely incorrect item, please notify us within 48 hours of delivery. Email us at hello@menfills.com with clear unboxing videos and photos of the defect. We will arrange a free replacement on priority.

6. Cancellations

You may cancel your order at any time before it has been dispatched from our warehouse. Simply visit the Orders page and click "Cancel Order". If the order has already been shipped, you will need to accept the delivery and initiate a standard return process.